This Refund & Cancellation Policy applies to appointments and purchases made directly through Chupy’s Car Care & Detailing, unless a specific service, product, invoice, or written agreement states otherwise.

Service Appointments. Customers should provide notice as soon as reasonably possible when canceling or rescheduling an appointment. Any deposit, cancellation fee, or no-show fee will apply only when it was disclosed at booking or otherwise agreed with the customer, subject to applicable law.

Late Arrivals and No-Shows. A late arrival may reduce available service time or require rescheduling. A missed appointment without notice may be subject to any cancellation or no-show charge that was disclosed at booking.

Service Satisfaction. If you believe a service was not completed as described, contact Chupy’s promptly with the appointment details and a description of the concern. Chupy’s may request photographs or an opportunity to inspect the vehicle. Where appropriate, Chupy’s may offer a reasonable correction or other remedy consistent with the service purchased and applicable law.

Product Returns. Physical products purchased through the website are subject to any return conditions stated on the product page, order confirmation, or invoice. Certain products may be non-returnable where permitted by law, including personalized, used, opened, or otherwise excluded items.

Refund Processing. Approved refunds will generally be issued to the original payment method. Processing time may depend on the payment provider or financial institution.

Nothing in this policy limits any non-waivable consumer rights provided by applicable law